Privacy Policy

Effective Date: 11/23/2024
Last Updated: 03/09/2026

At THRIVE Health & Vitality (“THRIVE,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us through our website, www.thrivehealthandvitality.com, and any related online services, forms, communications, or digital tools we provide (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services. By using our Services, you agree to the practices described in this Privacy Policy.

This Privacy Policy applies to information collected through our website and related online Services.

Important healthcare notice:
This Privacy Policy applies to website and online-service data practices. It does not replace any separate HIPAA Notice of Privacy Practices that may apply to protected health information (“PHI”) collected or maintained by THRIVE in connection with providing healthcare services. If you become a patient, additional privacy rights and obligations may apply under our Notice of Privacy Practices and applicable law. HHS explains that HIPAA’s Privacy Rule protects individually identifiable health information held or transmitted by covered entities or their business associates. 

We may collect personal information and other information about you from different sources, including directly from you, automatically through your use of our Services, and from third parties that help us operate our business.

We may collect information you voluntarily provide, including:

• Contact Information such as your name, email address, phone number, mailing address, or other identifiers.
   
• Inquiry Information when you submit a contact form, request information, ask a question, book a consultation, or otherwise communicate with us.
   
• Appointment or Scheduling Information when you request or book a consultation, visit, service, telehealth appointment, or other interaction.
   
• Health or Wellness Information You Choose to Submit through forms, questionnaires, scheduling requests, intake forms, or other communications.
   
• Payment Information if you make a purchase or pay for services through our website or a third-party processor. Payment card information is generally processed by third-party payment processors and not stored by us except as necessary to document transactions.
   
• Marketing Preferences such as whether you want to receive emails, texts, newsletters, or promotional communications.
   
• User Content if you submit reviews, testimonials, survey responses, comments, photos, or other materials.
   

When you use our Services, we or our service providers may automatically collect certain information, such as:

• IP address
   
• Browser type and version
   
• Device type
   
• Operating system
   
• Referring website
   
• Pages viewed
   
• Links clicked
   
• Date/time of visits
   
• General location information derived from IP address
   
• Cookie and similar technology data
   

We may use cookies, pixels, analytics tools, and similar technologies to operate our website, understand usage, improve functionality, and measure the performance of our marketing.

We may receive information from third parties, such as:

• Scheduling platforms
   
• Electronic health record or patient communication vendors
   
• Payment processors
   
• Marketing and analytics providers
   
• Social media platforms
   
• Advertising partners
   
• Referral sources
   

We may use the information we collect for business and operational purposes, including to:

• Provide, operate, maintain, and improve our Services
   
• Respond to inquiries and communicate with you
   
• Schedule appointments and manage requests
   
• Provide requested products, services, or information
   
• Personalize your experience with our Services
   
• Send service-related messages, updates, confirmations, and administrative notices
   
• Send marketing or promotional communications where permitted by law
   
• Process payments and maintain transaction records
   
• Monitor website performance, trends, and user interactions
   
• Maintain security, prevent fraud, and protect our rights
   
• Comply with legal, regulatory, contractual, and professional obligations
   
• Establish, exercise, or defend legal claims
   

Because THRIVE provides healthcare and wellness-related services, some information you submit may relate to your health.

When health information is collected or maintained by us in connection with healthcare services, it may be subject to federal and/or state healthcare privacy laws, including HIPAA, where applicable. HHS states that HIPAA protects individually identifiable health information held or transmitted by covered entities and business associates, and HHS has also cautioned regulated healthcare entities about the use of online tracking technologies on websites and apps. 

Please note:

• Information you send through general website forms, email, or other non-secure channels may not always be the best way to communicate sensitive medical information.
   
• Do not submit highly sensitive medical or emergency information through website forms unless specifically instructed to do so through a secure method.
   
• If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
   

We may use cookies and similar technologies to:

• remember user preferences,
   
• keep our website functioning properly,
   
• understand how visitors use our website,
   
• improve design and content,
   
• measure marketing performance, and
   
• help us deliver relevant advertising.
   

You may be able to control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Healthcare organizations should use caution with online tracking technologies because certain website data can, depending on context, implicate HIPAA obligations. HHS has published guidance specifically addressing the use of online tracking technologies by HIPAA-regulated entities. 

We do not sell your personal information in exchange for money. We may share information in the following circumstances:

We may share information with vendors and contractors who perform services for us, such as website hosting, analytics, scheduling, communications, payment processing, IT support, marketing support, and administrative services.

We may share information as needed to operate our business, provide services you request, coordinate care where appropriate, or support lawful business operations.

We may disclose information if required to do so by law, regulation, subpoena, court order, licensing board, governmental authority, or other legal process, or when we believe disclosure is necessary to protect rights, safety, or property.

If all or part of our business is sold, merged, reorganized, or transferred, your information may be transferred as part of that transaction, subject to applicable law.

We may share information when you ask us to do so or otherwise consent.

If you provide your phone number or email address, we may use it to communicate with you about appointments, requested services, updates, promotions, newsletters, and related information, as permitted by law.

You may opt out of marketing emails by using the unsubscribe link in the message. For text messages, you may opt out by replying STOP where applicable. Even if you opt out of marketing communications, we may still send non-promotional communications related to appointments, transactions, service updates, or ongoing business relationships.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide Services,
   
• comply with legal and regulatory obligations,
   
• maintain business and financial records,
   
• resolve disputes, and
   
• enforce our agreements.
   

Retention periods may vary depending on the type of information and whether healthcare, tax, licensing, insurance, or legal requirements apply.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. HHS describes the HIPAA Security Rule as establishing national standards to protect certain electronic health information. 

That said, no website, email transmission, or electronic storage system can be guaranteed to be 100% secure. You use our Services and transmit information to us at your own risk.

Depending on where you live, you may have certain privacy rights under applicable law, which may include the right to:

• request access to certain personal information,
   
• request correction of inaccurate information,
   
• request deletion of certain information,
   
• opt out of certain marketing communications, and
   
• request information about how your data is used or disclosed.
   

We will evaluate and respond to requests as required by applicable law. We may need to verify your identity before responding.

If you are a patient, certain rights regarding your protected health information may be governed separately by our Notice of Privacy Practices and applicable healthcare privacy laws. HHS also provides a process for individuals to file HIPAA complaints with OCR when they believe HIPAA Rules have been violated. 

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website without appropriate authorization. If you believe a child has provided personal information through our Services, please contact us so we can review and address the issue.

Our Services may contain links to third-party websites, scheduling systems, payment processors, social media platforms, or other external services. We are not responsible for the privacy, security, or content practices of those third parties. Their own terms and privacy policies apply.

Residents of certain states may have additional privacy rights under applicable state law. If such laws apply to our data practices, we will honor qualifying requests as required by law. Because privacy laws continue to evolve, we may update this section or provide supplemental state-specific notices when needed.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of the Services after any changes become effective means you accept the updated Privacy Policy, to the extent permitted by law.

If you have questions about this Privacy Policy or our privacy practices, contact us at:

THRIVE Health & Vitality
212 S South St

Wilmington Oh 45177

email@thrivehealthandvitality.com

941-882-0599

At THRIVE Health & Vitality ("we," or "us"), we value the privacy of individuals who use our websites and related services (collectively, our "Services"). This Privacy Notice explains how we collect, use, and share the personal information of users of our Services ("users," "you," or "your"). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice.

Personal information is information that identifies or could be used to identify a specific person. Personal information does not include deidentified information (anonymized or pseudonymized) or aggregated information derived from personal information.

We may collect a variety of personal information and other information about you or your devices from various sources, as described below.

Registration Information. If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information, such as your name, email address, phone number, and/or mailing address. We may also collect certain demographic information when you register for our Services, including your age, gender, personal interests, income, and/or marital status.

Communications. If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.

Events. If you register for an event that we host, whether in-person or online, we may collect relevant information such as your name, address, title, company, phone number, or email address, as well as specific information relevant to the event for which you are registering.

User Content. We may allow you and other Users of our Services to share their own content with others. This may include posts, comments, reviews, or other User-generated content. Unless otherwise noted when creating such content, this information may be shared publicly through our Services.